Carnegie Mellon University
How do I request a refund?

Applies to: Students taking an Academic Course

Students registered for an Academic, instructor led course that carries a fee, can request a refund anytime before the course drop-date at their home institution.

Step by step

  1. Contact This e-mail address is being protected from spambots. You need JavaScript enabled to view it and request to be removed from the dropped course.
  2. Provide the following information in your request:
    1. OLI Account ID
    2. Course Key, (or if the Course Key is inaccessible, provide the Course Title and Instructor)
    3. Name as displayed on the credit card used
    4. Transaction number from your payment confirmation (or the last four digits of the credit card number used)

Tips

  • Follow the above steps to seek a refund of any monies paid to OLI for the use of OLI's online materials.
  • You must still contact your home institution's registrar's office to seek a tuition refund and/or to drop any course in which you are enrolled at that institution.