Carnegie Mellon University
How do I report a problem or error in the course?

Applies to: Students and Instructors

OLI provides technical support to instructors and students from 8:00 a.m. to 5:00 p.m. Monday through Friday, EST. You can expect to receive a reply from a member of our team within 24 hours.

To request assistance or report a problem, follow the steps below:

Step by step

  1. Click the Help button in the top right corner of your screen
  2. Check to make sure your e-mail address is entered correctly
  3. Choose an appropriate category for your message.
  4. Provide details regarding your issue, these may include:
    1. Specific error message received (if applicable)
    2. What you were doing when the error occurred
    3. What you did to try to correct the problem (if applicable)
    4. Time of day the error occurred
    5. The type of internet connection you were using

Tips

  • Be as specific as possible. This will help us resolve your issue faster.
  • Many problems can be solved by checking the course Test and Configure page. This page tests your system and gives you information regarding additional plug-ins, operating systems, or browser configuration requirements for the course.