Carnegie Mellon University
How do I reset my password?

Applies to: Students and Instructors

If you forget your password, we cannot send it to you. However, you can request that your password be reset.

If you know your Account ID, reset your password by following the steps below:

Step by step

  1. On the OLI Homepage, click the Retrieve Password link within the Sign in box. (If you click the Sign In link at the top, the link will be titled Forgot your password? instead of Retrieve Password.) 
  2. Enter your account ID in the Account ID field
  3. Click the Request Password button
  4. An email will be sent to the email address listed in your profile. The email will contain instructions to log in and reset your password.

If you do NOT know your Account ID, reset your password by following the steps below:

Step by step

  1. On the OLI Homepage, click the Retrieve Password link within the Sign in box. (If you click the Sign In link at the top, the link will be titled Forgot your password? instead of Retrieve Password.) 
  2. Enter your last name only in the Last (family) Name field
  3. Provide the email address that is listed in your profile in the Email Address field
  4. Click the Request Password button
  5. An email will be sent to the email address listed in your profile. The email will contain instructions to log in and reset your password.

Tips

  • If you provide your last name and email but receive an error message, you probably have more than one active account on file. The system does not know which account to reset. Contact technical support by clicking the Help button in the top right corner of the window for further assistance.